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Frequently Asked Questions

Ball Pit Questions

Q. How much space is required for a Ball Pit?
A. Ensure that there is an additional 1 meter space for whichever ball pit you choose. For a small ball pit (2.2m x 2.2m), 3.2m by 3.2m space is required. For a medium ball pit (3.3m x 3.3), 4.3m by 4.3m space is adequate. For a large ball pit (3.3m by 4.4m), 4.3m by 5.4m space is adequate.

Q. What type of surface is required?
A. Ball pits can be set up on all surfaces, but it must be relatively flat surface and not on a slope.

Q. Are the Ball Pits safe for children?
A. All our equipment is of high quality, made of non-toxic plastic, and meets Australian standards.

Q. How many kids can fit in a Ball Pit?
A. The safe limit for the small ball pit is 8 babies, the medium ball pit is 12 toddlers, and the large ball pit is 15 toddlers.

Jumping Castle Questions

Q. What do I need to hire a jumping castle?
A. You will require a minimum space of 5m by 5m. You will also require a power source within the vicinity and ensure that the surface is even (not in a slope).

Q. What is the age limit for the jumping castles?
A. The recommended age is 4 to 8 year olds, but kids up to 10 years of age can use the jumping castles.

General Questions

Q. What are your general rules & regulations and are there any terms & conditions?
A. You will be provided with a copy of our Terms and Conditions - Final Agreement on the day of the delivery, which you will be asked to read and sign to confirm that you agree with the information provided on the documents.

You can download our general terms and conditions, and you can also download the Final Agreement which you must sign on the day.

Q. Can food and drink be consumed while in/on the equipment?
A. No, food, drinks or confectionary is not allowed while equipment is being used. If food, drinks or confectionary is found in or on the equipment, an extra cleaning fee will apply.

Q. Can we hire a supervisor?
A. Unfortunately we do not provide supervision. It is the responsibility of the hirer to organize for supervision.

NOTE: When children are using the equipment, an adult must always be present to supervise.

Q. What are the age limits of your products?
A. All the age limits for each of our products are listed on our Products page.

Q. What are your delivery fees?
A. Our delivery and pick-up fee will depend on your location. For delivery fees to your suburb, click here.

Additional charges may apply for hard to access locations (e.g. no van access) or extremely large orders.

Q. When do you deliver and pick up?
A. We deliver on weekend & public holidays only. Our delivery and pick up times are between 8:00AM and 8:00PM, anytime outside of this will incur a $40 per hour surcharge.

Q. Can we pick up the equipment?
A. We do not provide pick up facilities, and we need to ensure that our products are set up correctly onsite.

Q. Are the toys clean?
A. We take hygiene and cleanliness seriously, and we ensure that all our products are cleaned after each use, using organic cleaning products only.

Q. Do you have a minimum order?
A. Yes, $150 excluding the delivery fee.

Q. Are you insured?
A. We are covered to a limit of $10,000,000 for public and products liability insurance.

Q. Is a security deposit required?
A. A security deposit of $50 is required prior to the date of event to secure the booking. This amount will be refunded in full given that the equipment is returned, not damaged and clean. 

Q. What are the payment methods?
A. The security deposit must be paid via bank transfer. The full rental and delivery cost can be paid within 1 week of the booked date via bank transfer, or on the day at time of delivery in cash.

Q. What is your cancellation policy?
A. We will refund your deposit of $50 if you cancel your booking before 4 days of the delivery date. If it is within 4 days of the delivery date, the $50 deposit will not be refunded back to you.

Q. What if we have our event outdoors, but the weather is bad on the day?
A. If you decide to move your event indoors due to bad weather, we will only charge for any equipment that can be used indoors. You will not be charged for all other equipments you have booked that cannot be placed indoors, for example a jumping castle (unless it can fit in the venue).

Q. What happens if the hired product breaks, is torn, or damaged?
A. If one of our products break, is torn, or damaged, do not attempt to fix it and do not allow children to play in/on it. Ensure that you keep the broken parts together, notify us, and we will determine who is liable for the damage. If we determine the hirer is liable, the hirer must pay as per the Loss, Damage & Cleaning Costs provided on the Final Agreement.

Q. What happens if an equipment is missing or dirty?
A. If the a product hired is missing or the equipment is dirty that it requires considerable amount of cleaning, the hirer will be charged based on the costs on the Final Agreement.

Q. Do you provide a discount for large bookings?
A. We may be able to offer special prices for large bookings, however, the discount may be offset by the extra cost if the booking is too large, due to the delivery costs. Please contact us and we will be happy to discuss this in more detail.

Q. Is everything you have on the website?
A. Yes, however we are always updating and adding to our product list, so some of the products may be delayed in being uploaded to the website.

Q. Are the toys suitable for corporate events?
A. Our service is perfect for family corporate events. It will ensure that everyone, including the children enjoy the event, and it will definitely make your corporate event stand out from the rest.

Special Offers

We now offer toddler tables and chairs for hire!
Packaged price for 1 table and 6 chairs is only $20!

View our Products Page to see our list of packages!

Delivery Info

Click the map to find out the delivery cost to your area!